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Terms and Conditions

Terms and Conditions of Sale

The information within the terms and conditions appearing on this page and overleaf, represent the full extent of the agreement between the company and customer. Changes cannot be made unless they have be made in writing and have been approved by the company before the commencement of the works.


In these terms and conditions the following terms and expressions shall have the following meanings:-

1) Your Property

It is assumed that your property is of an adequate construction to accommodate the fitting of any goods.

There should be no building defects such as dry rot, wet rot, rising damp, condensation or other matters affecting the property.

The company accept no liability for any problems arising out of structure defects of the customer's property which has not been disclosed in writing prior to the delivery of the quotation.

If at any time in the course of installation it is discovered that for structural or technical reasons that further work is impractical, the company has the right to terminate the contract.

If the company terminates the contract under these conditions, payment for the affected goods will be refunded but without interest and the company shall not be liable for any consequential loss.

You accept and acknowledge that the works may cause damage to the internal decorative condition of your premises and your that reinstatement of decorations and re-flooring works are not included in the quoted price and are your responsibility.

2) Materials

3) Exclusions

The purchasing price includes the joinery only (if fitting is ordered). The works does NOT include such things as:-

4) Terms of Payment

4.1) The Company reserves the right to demand payment in full before continuing with or delivering any order.

4.2) Payment methods include: Credit Cards (excluding American Express and Diners) online or by phone, personal cheques or Direct bank transfer.

        Applicable clearance time must be allowed before placing an order or delivering any goods.

4.3) The company will charge an extra 5% (storage charge) of the order per 7 day week for any delayed delivery beyond the original agreed delivery date, that is not the fault of the company.

4.4) The company does not except American Express or Diners Credit Cards.

4.5) Under no circumstances will fitting /Delivery commence by the company until all payments are cleared and held by the companies bank.

4.6) All extras must be paid in advance before delivery /fitting of any order.

4.7) Should any Payment not clear then the company may charge extra costs of time pursuing payment including any travelling expenses and legal costs incurred by the Company in connection with recovery of the whole or part of the debt due (on a full indemnity basis), whether or not proceedings or costs can be awarded by the court.

4.8) The Company reserves the right to impose an additional charge to reflect any additional work requested or required by you that is reasonably required to perform the works that is not included in the quotation.

5) Price

5.1) The price of goods. works and delivery charges will be as quoted on the companies site at the time of order, except in obvious error.

5.2) All prices quoted for specials are valid for 28 days from the quotation.

5.3) The Company reserves the right to adjust prices and specifications on it's website with no notice.

6) Delivery

6.1) Delivery of the goods shall be made by the company only to the areas specified by our website unless prior agreement (in writing) has been agreed by the company.

6.2) The Company is responsible for the delivery of goods to the agreed delivery address.

6.3) Delivery date and time given are a provisional delivery/ start date. Whilst every effort will be made to ensure the delivery time is made, the company excepts no liability for any claims of financial loss that this may cause. Late delivery of the goods does not entitle you to reject the goods or terminate the contract.

6.4) Variations in the quantity or specification of the goods from those stated shall give no right to reject the delivery and claim damages.

6.5) The company shall not be held liable for any damage or injury caused by any goods delivered under direction of the customer.

6.6) It is the responsibility of the customer to inform the company at time of order of any unsuitable road conditions or access conditions that may affect delivery or installation.

       Failure to do so may incur extra charges or delays.

6.7) Delivery drivers are required to wear safety footwear at all times due to health and safety reasons. Please make any necessary arrangements to protect your flooring prior to the goods arriving.

6.8) If you fail to take delivery of goods on the agreed delivery date then extra delivery charges will be charged (as per our website delivery tariff ) for a new delivery date (at the companies discretion). 

7) Warranty

7.1) The Goods are guaranteed by the manufacturer against manufacturing defects for a period of 5 years from the date of delivery.

7.2) This warranty does not apply to any defects in the goods arising from:

7.2.1) fair wear and tear.

7.2.2) your failure to follow instructions or failure to assemble the goods correctly.

7.2.3) any alteration or repair you carry out without written permission from the company.

7.2.4) any incorrect instructions or plans submitted by you to the company to enable us to provide the products.

7.2.4) any abuse, incorrect usage or trauma to the the goods.

7.3) It is the customers responsibility to ensure that the goods are suitable for the purpose they are intended to be used.

7.4) All claims regarding the warranty are to be made in writing to the company and must contain full detailed information regarding the claim and must include proof of purchase.

7.5) This warranty is to the customer only and is non-transferable. 

8) Defects

8.1) Any claims that goods have been delivered damaged, are not of the required quality, do not comply with the description, shall be notified by you to the company within 7 days of delivery. Any alleged defects in the works shall be notified by you to the company within 7 days of the completion of the works.

8.1.1) Any claim under this condition must be made in writing to the company and must contain full details of the claim.

8.1.2) You will afford the company reasonable opportunities and facilities to investigate any claims made under this condition and shall allow access to the company to carry out any works of rectification which the company may consider necessary.

8.2) The company shall not have no liability with regards to any claim in respect of which you have not complied with the claims procedure in the conditions outlined in this contract.

8.3) The company accepts no liability if any of the goods have been adjusted, modified or repaired except by the company.

8.4) You are not entitled to withhold any payment of invoices while claims are being investigated or dealt with.

8.5)  If any item is not fitted at your request you are not entitled to withhold any payment of invoice.

9) Title to Goods / Risk.

9.1) The goods shall remain in the company and shall not pass to you until the total price has been paid (including any cost incurred by debt collection).

9.2) The company may at any time before title passes and withhold liability to you repossess, dismantle and use or sell all or any of the goods and for that purpose enter any premises occupied by you.

9.3) Risk in the goods passes to you when they are delivered to your premises.

10) Scope of Contract

10.1) Under no circumstances shall the company have liability of any kind for any defect resulting in the wear and tear, accident, improper use by you or use otherwise than in accordance with the instructions or advice of the company or manufacturers.
10.2) No claim against the company shall be entertained for any defects arising from any design or specification provided or made by you  or if any adjustments, alterations, or other work has been done to the goods by any person except the company.

10.3) It is the customers responsibility to ensure that the information and specifications given in your quotation meet your requirements.
10.4) The company shall not be liable for any indirect, incidental, consequential loss arising out of the contract or the performance or any use of the goods or services.

10.5) All graphics shown are for illustrative purposes only and do not form part of the contract.

10.6) Although the company will use all reasonable endeavours to complete the installation within a reasonable time the company will not accept liability for delays arising due to circumstances beyond it's control. If you do not give the company access to commence the installation within 14 days of the date being given then the company reserves the right to repudiate the contract, but you will be liable for the cost of all material and manufacture of all units incurred by the company and for any consequential loss howsoever arising.

10.7) The Company has an minimum order value of £1000 for a fitted bedroom - extras can still be ordered from our website.

10.8) If any court or competent authority decides that any of the provisions of the terms and conditions or any part is invalid, unlawful or unenforceable to any extent, the term will to that extent only, be severed from the remaining terms which will continue to be valid to the fullest extent permitted by law.

11) Alteration/Refunds

11.1) No alterations are permitted to the works unless agreed in writing and the company reserves the right to vary the quotation to take account of alterations.

11.2) The company reserves the right to amend any design/ measurement or specification where the company deems necessary to fit site conditions.

11.3) All Goods are Made to Order hence there is no right to cancel once the order has been confirmed.

12) Extras

All extras must be agreed or confirmed in writing and the company must be paid in advance for the cost of all extras.